| No. |
Unhelpful |
Helpful |
1 |
Impulsively blurting out rude comments |
Pausing before responding |
| 2 |
Blaming others (i.e. this is all your fault) |
Does not blame others |
| 3 |
Playing the victim |
Uses "I" statements (i.e. I feel disrespected/unheard) |
| 4 |
Not open to finding a solution |
Works on a solution together |
| 5 |
Does not own up to own mistakes (i.e. I did nothing wrong) |
Owns up to mistakes (i.e. I am sorry for disrespecting you earlier when I lost my temper) |
| 6 |
Does not respect or listen to the other person's perspective |
Listens and acknowledges other's perspective |
| 7 |
Overwhelms the other person with multiple issues (i.e. bringing up the past) |
Sticks to one topic |
| 8 |
Yelling, screaming or swearing |
Communicates assertively but respectfully, without yelling/screaming/swearing |
